• Supporting IT services for the international companies in Russia and CIS. • Supplier and contracts management: negotiations, terms and conditions, SLA control, payments and cash flow control, risk assessment. • Asset management. • Managing from the executor side «Bag drop system» for S7 Airlines. (First implementation in Russia).

OeBS Project Manager • Implementation OeBS Enterprise Asset Management in KEGOC (Kazakhstan Energy Group Of Companies) • Implementation OeBS General Ledger in “Chelyabienergosbyt” • Presale activity • Contract management

• Supplier and contracts management: negotiations, terms and conditions, SLA control, payments and cash flow control, risk assessment. • Support and develop telecom services • Implementation IT service catalog • Asset management (2 Offices & 226 shops thought Russia) 1000+ workstations • Optimization Server and LAN/Wan hardware landscape • Developing and implementation proposals for cost reduction, and IT services optimization • Managing IT-infrastructure related projects

• Staff managing (16 subordinates) / staff KPI’s /Mange team work • Support system of payment transaction (Russia / CIS / world wide) • Optimization the processes of colleting business requirements, development and implementation software. • Negotiation with banks in terms of requirements, • Negotiation with inner departments of IT services • Creating SLA between IT Service Desk and banks-partners and inner departments • Organization the process of lifecycle of IT equipment • Negotiation with 3-rd party suppliers

• Managing IT budget (CapEx and OpEx). Total amount about 250M Rub for 5 legal entities (Including telecom services). • Managing IT service desk (service lines: desktop support, managing lifecycle of IT equipment, stocktaking, managing IT equipment and infrastructure in regional offices, 2000+ workplaces in 140 offices and 3 tobacco plants). Trouble/request ticket control by CA Unicentre. User satisfaction analysis. Problem/escalation management. Reporting. • Supplier and contracts management: negotiations, terms and conditions, SLA control, payments and cash flow control, risk assessment. • Tenders: analyzing business requirements, preparing analysis and documentation. Tenders for selecting Service Desk provider and mobile connection services. • Developing and implementation proposals for cost reduction, and IT services optimization • Managing mobile connection service (2000+ subscribers in 140 offices and 3 tobacco plants) • Developing and implementation policies and procedures for IT services • Managing IT service catalog • Managing IT-infrastructure related projects • Implementation and support Blackberry service • Implementation and support inventorying of IT equipment by running Altiris system • Making pre-project researches for improvement quality of HelpDesk service. • Negotiation with IT colleagues from other BAT end markets on the global level • Developing IT infrastructure in the regional offices

• Project manager. Developing and implementation of the system for mortgage lending. Implementing solutions from 1C. Running project team of 12 employers (1 technical writer, 2 business analysts and 9 developers). • Successful introduction of the program for mortgage lending to the market. Running projects under MS Project 2003 system (Client/server) with PMI methodology. • Planning tasks, stages, human recourses, finance. Analyzing scheduling variance and risks. Running Help Desk. Dealing with partners. Organizing pre-project research.

• Running project “Development and deployment system of control railway shipments and transportation”. Analyzing business process, translating business requirements to IT, coordination project stages and budget, managing 3-rd party developers. • Running project ”Development and deployment integration platform based on MS BizTalk Server”. Analyzing data transmitting between IT systems, optimization flows of data between IT systems.

• SAP R/3 HR Basis administrator. SAP 4.6 / ORACLE 9.2.0.6 / HP-UX 11.23. Working with support and maintains SAP R/3 landscapes, keeping updated OS HP-UX, DB Oracle, SAP Basis, implementing OSS notes, managing change request, coordinating of updating and implementation new functionally with developers and business users. • Implementation “System of controlling corporate risks” (CURA software, firs implementation in Russia). Analyzing business requirements, working out project plan, budget and human recourses management, control of implementation, passing into support, preparing documentation. • Implementation remote education ant testing system: search proper solution, • Rre-project research for transferring SAP systems in a foreign data center: negotiation with the foreign datacenters, working out plan of transmitting, business and technological risk assessment, security check, working out the SLA, segregation of duties, budgeting of transition. • Taking part in running project “Deployment SAP Enterprise Portal” as the platform specialist: working out the strategy of development the platform, crating support plan, check hardware sizing.

• SAP R/3 Basis administration: managing SAP R/3 landscape, managing of integration SAP R/3 with the satellite applications, managing user roles and rights, implementing backup solution for SAP and none SAP application based on Legato Networker. • Administration OS Windows, DB Oracle, SAP R/3 Basis, managing change request, user's rights, coordinating of updating and implementation new functionally with developers and business users: FI/CO/MM/SD. Reporting to Head Office about state of SAP landscape. Implementing OSS notes. • Roll-out IT infrastructure in regional warehouse. • Implementation storage system SAN Storage Works/EVA 5000 for SAP landscape and other business critical systems • Developing DRP strategy for business critical application and business critical staff. • Implementation Project budgeting. Conversation with a foreign partners and Head Office. • Suppliers relationship, contract management, tenders for purchasing IT equipment • Administration Windows NT and MS Exchange. • Delivery Help Desk service • IT equipment inventory. • Implementation software roll-out system based on Symantec platform • Implementation antivirus protection system based on Symantec platform

• Developing and deploying SMART-card payment system across Russia and CIS for well-known oil companies and banks. • Managing lifcycle of system (software and hardware parts) • Installation the system on the client side. Business trips in Russia and CIS. • Working out inner and outer standards of design, testing, deploying, supporting and maintenance of the SMART card payment system. • Working with ORACLE, MS SQL, Btreive, Delphi, Crystal Reports. • Organizing process of installation, teaching system in Russia and CIS (back-office software and front-end equipment ) • Staff KPI’s. • Staff managment (7 subordinates in the Moscow office: office assistant, call-centre specialist/coordinator, 5 business analyst/platform specialists, 2 system installers in the regional office in Kiev)

• Networking and administration TCP/IP in MS WindowsNT. • Administering 1C 7.0

• Administration Windows • Design and monitoring LAN/WAN

• Scanning documents, magazines and papers for database. • Working in exibitions

Radio-Electronics Department, Ingeneer

Academy of foreign trading, Upper Intermediate

SAP CIS

MVTU Bauman

Arsenal managers school