• Strong performance in implementation management, evaluating commercial scopes of each proposal, reviewing the clients’ processes, defining the projects’ scripts and schedules. • Evaluating, alongside clients, critical problems identified in terms of systems’ operations, diagnosing points available for improvement and proposing corrective actions. • Responding for the final projects’ quality, making sure that the systems are implemented within the level of excellence required by the company. • Investigating the cause of incidents and critical problems, as identified by the clients, referring them to the organization’s technical teams afterwards. • Presenting products to clients and prospects, demonstrating its aspects, features, benefits and expected results. • Developing qualification trainings for the technical teams and establishing new consultants at the distribution channel. • Setting parameters, trainings and monitoring the use of the systems by users.

• Working on systems’ division, attending to the cooperative’s internal clients and participating on the implementation of new systems. • Attending internal clients and implementing the cooperative’s preventive medicine system. • Elaborating technical specificities, giving support on the systems related to the processes. • Responsible for converting the processes into business requirements.

• Providing customer service to US clients, by telephone or e-mail, referring income calls to the engineering sector and analyzing problems reported by clients. • Constant contact with the software development team abroad, giving support to the company’s commercial team. • Working on Customer Services on the VoIP communication systems at the Global Nova group.

Master in Business Administration, Project Management

Computer Science, Information Systems