- Managing customer support team: assessing operators' performance, creating and implemetning guides and work related protocols. - Interviewing candidates for customer support representative position. - Creating weekly and monthly tests to check operators' knowledge of work process. - Reporting to higher management about daily workload and operators' performance. Achievemnts: - Successfully implemented testing system aimed to teach operators' new skills and check their knowledge on work related topics. - Successfully implemented the schedule system which spreads the workload equally among all operators.

Intrpreter: - Consecutive interpretation from Eng to Rus and from Rus to Eng - Main topics of interpretating are medicine, insurance, banking, emergency services Achievements: - Significantly improved the level of knowledgeEnglish in the areas such as medicinde, banking, insurance, law wnforcement agencies - Increased my level of stress resistance - Learned to work with and remember big amounts of information. Customer support representative: - Handling of incoming calls, emails, chat messages in English language. - Working in CRM system, filling out all the necessary client information according to the given instructions. - Correct and precise analysis of a client's needs. - Informing clients about the company's services. - Addressing disputes from clients. Helping clients in resolving issues related to the company's services. - Consulting clients in regards to the storefront in the app and/or website. - Consulting clients regarding their order status. The project was closed due to February 2022 events. Achievements: - Learned the business way of handling emails, chats and calls - Was always on time in SLA

- Took part in the educational process of more than a 100 students of 1–6th grades (English, Literature, Geography, Arts and PE classes included). - Planned and delivered English language lessons that incorporated the use of authorial audio-visual aids and various English teaching methods. - Planned and conducted demo lessons. - Planned and conducted open classes under the supervision of students' parents and school management. - Planned and conducted online classes with groups 6-14 students using authorial online platform. Achievements: - Average satisfaction score is 95 % (based on parents' evaluation after open classes) - Established relaxed and friendly atmosphere for small kids during the lessons which encouraged them to speak English more confidently. - Conducted demo classes, 9/10 of which were successful, enriching the school with new students.

- Planned and delivered online English language lessons that incorporated the use of authorial audio-visual aids and various English teaching methods. - Closely supervised students’ growth and helped them improve written and oral tests scores. Achievements: - Learned how to provide students with clear and understandable information in under 20 minutes

- Conducted English lessons for freshmen. - Created lesson plans and english speaking activities. - Made reports on students' progress after each lesson. Achievements: - 80% of the students improved their level of English from Elementary to Pre-Intermediate

- Took part in the educational process of 100 students of 1–6th grades. - Conducted placement tests for each individual student. - Planned and conducted English language lessons that incorporated the use of authorial audio-visual aids and various English teaching methods including gaming activities, English songs and stage performances. - Coordinated more than 20 outdoor lessons. - Closely supervised students’ growth and helped them improve written and oral tests scores. Achievements: - Helped middle 6th graders improve final test scores by 30%. - Established relaxed and friendly atmosphere for small kids during the lessons which encouraged them to speak English more confidently. - Conducted demo classes, 9/10 of which were successful, enriching the school with new students.

Remove all linen, towels, and trash from guest rooms. Empty trash cans on guest hallways and guest laundry rooms.  Place all trash in dumpsters and/or recycle containers.  Bring all dirty linen and towels to the laundry area.  Stock maid closets with fresh linen and towels.  Vacuum guest hallways, wipe down chair rails, and base boards.

- Selling tickets to customers - Consulting customers on Cinema repertoire

- Worked as a teacher in a small group of 12 freshmen students. - Planned and conducted lessons. - Composed a psychological portrait of the group and a single student separately. - Made reports about students' academic performance. Achievements: - Helped students to get high academic achievements. - Established a productive contact with the group.

Institute of Foreign Languages, Linguistics

www.i-to-i.com, Teaching English as a Foreign Language