· Demonstrated and ensured smooth operations and high levels of guest service · Achieved positive outcomes from guest queries in a timely and efficient manner · Handled guests' complaints and coordinated with Duty & F.O Managers to resolve issues · Acted in accordance with policies, procedures and brand standards of Marriott Hotels · Follow up with Marriott Rewards members to ensure their requests or problems were met to their satisfaction · Maximized room occupancy and used up-selling techniques to promote hotel services and facilities · Prepared daily reports for the management · Work in Executive Club Lounge with all VIP guests of the hotel · Maintained and promoted excellent relations with managers and other staff and departments · Arranging complimentary amenities for VIP guests

· Met and greeted guests upon their arrival at the hotel. · Interacted with guests and provided a welcoming atmosphere. · Advised and assisted guests in Hotel services and activities. · Handled guests' inquiries and complaints and ensured that they were resolved quickly, courteously and professionally. · Followed up with Marriott Rewards members to ensure their requests or problems were met to their satisfaction. · Followed daily trainings in Front Office policies and procedures.

· Cooperated on a daily basis with hotels, tour operators and guests globally. · Answered customer’s inquiries, requests via emails and phone calls. · Promoted hotel services and provided detailed information to guests. · Researched and analyzed information about tour products. · Handled complaints from the guests, discussed with properties and management globally.

· Offered tour representative services for guests who were staying in 5 star hotels in Avoriaz (French Alps) · Hosted welcome meetings · Drove sales by organizing excursions and other activities · Accompanied customers on excursions and acted as a guide · Consulted with clients in regard to car and hotel products · Responded to clients’ queries · Handled guest issues and complaints · Organized transfers and pickups to and from the airport

· Demonstrated and ensured smooth operations and high levels of guest service · Achieved positive outcomes from guest queries in a timely and efficient manner · Handled guests' complaints and coordinated with Duty & F.O Managers to resolve issues · Acted in accordance with policies, procedures and brand standards of IHG · Maximized room occupancy and used up-selling techniques to promote hotel services and facilities · Prepared daily reports for the management · Performed daily quality control for the restaurants of the hotel · Maintained and promoted excellent relations with managers and other staff and department

· Offered tour representative services and guest relation services · Greeted and assigned rooms to guests · Organized welcome meetings for the guests · Responded as well as solved different guest complaints · Consulted with clients in regard to local tours, cruises, car and hotel products

· Managed and organized public relations programs · Organized events and promotions · Organized castings · Managed special events such as sponsorships, parties introducing new products and other activities that the firm supported · Organized draft speeches for company executives and arranged interviews

Offered tour representative services and guest relation services · Greeted and assigned rooms to guests · Organized welcome meetings for the guests · Responded as well as solved different guest complaints · Consulted with clients in regard to local tours, cruises, car and hotel products

· Managed and organized public relations programs · Organized events and promotions · Organized castings · Managed special events such as sponsorships, parties introducing new products and other activities that the firm supported · Organized draft speeches for company executives and arranged interviews

· Offered tour representative services in 4 and 5 star hotels · Organized welcome meetings · Consulted with clients in regards to local tours, cruises, car and hotel products · Organized transportation to and from the airport for guests

· Managed and organized public relations programs · Organized events and promotions · Organized castings · Managed special events such as sponsorships, parties introducing new products and other activities that the firm supported · Organized draft speeches for company executives and arranged interviews

Естественно -географический, География (преподаватель)

Интер-лэнг, advanced level