Driving project portfolio of onboarding clients from pre-sale to post-golive stages;prepare rfq and price proposals; describe technical design and business requirements; ensure resources are available and project timeline is realistic and meets client's needs; manage team work of developers, business analysts and stakeholders; operational support and future product increments.

-Responsible for implementation of new IT ecosystem in order to meet requirements of business needs: scope of new business applications, such as CRM, ticketing, workload, self-service portal, dashboards for KPI's - Preparation of technical solution at pre-sale stages - Solution architect role in consulting and outsourcing projects

- Took charge of budget planning (IT and administrative part) for ongoing SSC projects for internal and external clients - Developed infrastructure designs and successfully managed the foundation of over 10 separate front offices, located in different time zones and countries (Russian Federation, Kazakhstan, Guinea, Burkina Faso) - Delivered expert assessment for inner IT projects ( secure printing, thin client workplace, etc) - Coordinated the work of internal and external suppliers in order to deliver stated project goals - Built efficient and reliable relationships with service providers and suppliers for the benefit of LLC - Participated in joint Accenture&Severstal-SSC project (creating BPO center for external clients) as a technical expert and coordinator of various workteams - Promoted SharePoint solutions as a main instrument of project team cowork

- Managed the work of technical support group (15 FTE) - Streamlined IT staff in the department by implementing the core principles of ITSM and according to new business needs. - Created new organization structure of tech department based on three-level support approach - Elaborated service-oriented IT catalogue with defined SLA’s and KPI’s - Launched ServiceDesk implementation project, OTRS ITSM as software solution

- Analyzed and structured basic ITIL processes performed within IT department “as is”: Incident management, Problem management, Asset management, Change management, Service level management - Designed new process models according to ITIL best practices adjusted to company’s specifics - Managed enormous general project tasks such as coordination of contractor’s project team, updates of resource and schedule charts, negotiation on divergent business needs and limitations, tactical matters, etc. - CMDB team lead: defined structure, depth and specification of desirable database. Worked out process models and concrete procedures for end users of the platform

- Started my IT career as low level tech support than got promoted to senior specialist in half a year - Delivered first-level tech support (Helpdesk) for English-speaking employees located in US (SNA mills). Managed of 8 helpdesk agents, working in shifts - Conducted several huge relocations of office employees and core infrastructure items due to company’s growth - Always did my best in order to perform client-oriented service. Built respectful and trustful relationship between IT and business.

Faculty of Psychology, Social psychology

Intercultural communication

ScrumTrek, Agile basics

PM Expert, Project management

Accenture, Internal education

Specialist, Bauman State University